Thanks for reaching out and my sincere apologies for the issues you experienced with the site yesterday. As you saw, there were some issues during launch and we worked to get them resolved quickly. We apologize for all frustrations that came from tickets moving fast and limited available of tickets. We take this feedback to heart and will continue to work towards a seamless experience. Thank you for your continued support of artists and their music.
Community ManagerFUCK YOU commented
I'm sorry but this is just unacceptable. There were no "frustrations that came from tickets moving fast and limited available of tickets." The frustration, especially when it came to HAIM tickets, was that YOUR website wasn't working, and yet the AXS website was, with no communication whatsoever from Red Bull that we could bypass your website and search directly on AXS. This put people who (mistakingly) thought they could only get tickets through your website at an extreme disadvantage, and likely led to many of the HAIM tickets going into the hands of scalpers who will then use the extremely good price of $15/ticket to make a ridiculous profit.
Maybe next year, you can get your website in working order, I don't know, BEFORE tickets go on sale? And maybe, make those tickets exclusive ONLY to your website, instead of just making your website a pointless middle man with NO COMMUNICATION that there were other options.FUCK YOU shared this idea ·