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Red Bull Ticketing/Reservation Policies

Red Bull Ticketing/Reservation Policies

Your ticket purchases and reservations are subject to these Ticketing Policies and our Terms of Use and Privacy Policy, which are incorporated into and made a part of these Ticketing Policies and which governs your use of our Properties and ticket purchases made thereon.  The Properties are provided by Red Bull Media House North America Inc., whose offices are at 1630 Stewart St., Santa Monica, CA 90404 (“Red Bull”).

Number of Tickets or "Ticket Limits"

When purchasing tickets, you may be limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Opening Acts / Festival Acts

Opening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled.

Assumption of Risk

Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask event staff for assistance. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against Red Bull, management, facilities, leagues, artists, other spectators, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees (the “Released Parties”) on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability. 

THE TICKETHOLDER VOLUNTARILY ASSUMES ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH, PROPERTY DAMAGE AND ALL OTHER HAZARDS ARISING FROM OR RELATED IN ANY WAY TO THIS EVENT, WHETHER OCCURING PRIOR TO, DURING OR AFTER THE EVENT (INCLUDING, WITHOUT LIMITATION, THE RISK OF INJURY (INCLUDING DEATH) OR PROPERTY DAMAGE DUE TO THE NEGLIGENCE OR MISCONDUCT OF THE RELEASED PARTIES.

License; Ejection and Cancellation; No Redemption Value

Red Bull reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with our rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree not to record or transmit (or aid others in doing so) any description, video, picture or reproduction of this event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

You Are Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Payment

All ticket prices for events that occur in the United States are stated in U.S. Dollars. We accept several methods of payment to accommodate your needs. The payment methods offered can vary depending on the event. In most cases payment can be made by credit card (VISA, MasterCard). Red Bull may also charge fulfillment, shipping, service or other fees for using our services. Red Bull may change such fees at any time, including after you post your tickets. You may be able, in some instances, to purchase tickets directly from the venue box office without paying our service fee.

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. We prohibit exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision.

We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Cancelled and Rescheduled Events

Occasionally, events are cancelled or postponed. Should this occur, if Red Bull is offering refunds for that event, Red Bull may attempt to contact you to inform you of any refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us at .  Red Bull may set refund limitations. Please contact Red Bull for more information or to request a refund if you cannot attend the rescheduled event.

Transfer of Tickets

TICKETS MAY NOT BE TRANSFERRED OR RESOLD, EXCEPT AS PERMITTED BY LAW.  The resale or attempted resale of ticket as prohibited by law is grounds for seizure, cancellation and/or revocation of the ticket license.

Billing Information Verification

Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Red Bull customer service may attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Red Bull operated system.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

Promotions

Tickets may not be used for advertising, promotion (including contests, giveaways or sweepstakes) or other commercial or trade purposes without Red Bull’s express prior written consent. The unauthorized commercial use of a ticket is grounds for seizure, cancellation and/or revocation of the ticket license.

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