Red Bull Sound Select

Break Music

Red Bull Sound Select

Welcome to the Red Bull Sound Select Feedback Forum. Help us improve your experience on the site by leaving new suggestions or adding your vote to existing ones. BREAK MUSIC.

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  1. 16 votes
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi there,

      Thanks for reaching out and my sincere apologies for the issues you experienced with the site yesterday. As you saw, there were some issues during launch and we worked to get them resolved quickly. We apologize for all frustrations that came from tickets moving fast and limited available of tickets. We take this feedback to heart and will continue to work towards a seamless experience. Thank you for your continued support of artists and their music.

      Best,
      Kate

      Community Manager

    • View all posts and select more than one

      when selecting instagram posts (tweets, etc), it would help to see all posts at once (not pages) and select more than one at a time to add. Paging through a ton of photos just to add one photo (and repeating this process over and over again) is a pain.

      11 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        planned  ·  Scott RutherfordScott Rutherford responded

        This is definitely on the list!! Probably be a few weeks but will be there for future events

      • you should probably fire all of your architects and network engineers. What a joke of an experience

        all tickets are now sold out -- but nobody could get it... Looks like scalpers beat you at your own game. I'm going to stop consuming all redbull products and media on principal alone. Sure, you are a recognizable brand -- but fuck you for making this a shit show experiencing to even buy tickets.

        9 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Steven,

          I believe we connected via email through our support center but just wanted to follow up here. My sincere apologies for all frustrations that came from the site, tickets moving fast and limited availability of tickets. We take this feedback to heart and will continue to work towards a more seamless experience. Don’t hesitate to reach us at support@redbullsoundselect.com with any further questions.

          Best,
          Kate

          Community Manager

        • Make it easier to post!

          I'm finding the lack of clear navigation confusing. Can you make it easier to post? How do you get back to the page where you post your tweets, instagram photos, etc? It's easy to get lost in the site.

          9 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Just click on the tickets tab in the nav bar from your profile page, then click on the ticket request for the event you want, that will get you back to the added moments.

          • 7 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thanks Jason! Presently, each person who would like to attend can RSVP for themselves. No time for an RSVP? Guests can enter the show at a full price ticket or RSVP from their SmartPhone in line.

            • THIS IS SO FUCKED

              I have been trying to log in for OVER AN HOUR I was trying BEFORE 10 AM, I want Haim tickets, I contacted support and all you did is say it was working. This is unacceptable and fucked up.

              6 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                Hi Mallory,

                I know we spoke through email via our support center but I wanted to follow up here as well. Again, my sincere apologies for the trouble yesterday. We appreciate your candid feedback as we work to make this process better each year.

                Thanks again for your note,
                Kate

                Community Manager

              • Why does it say my email format is invalid?

                Fix it, make any email format valid.

                4 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi Bill,

                    I believe we connected via email through our support center but I wanted to follow up here as well. I’m very sorry for the trouble you experienced yesterday and take your comments to heart.

                    My sincere apologies,
                    Kate

                  • List of future Sound Select markets?

                    How long does this current campaign run? Will there be additional markets added to the roadmap for the next go'round.

                    Specifically...
                    San Francisco or Oakland
                    Detroit
                    Washington D.C.
                    Toronto or Montreal
                    Miami
                    Boston
                    St. Louis

                    4 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thanks for your note! We’re stoked to be working with amazing talent across 14 cities (including Toronto) and seeing them grow beyond their hometowns, While I can’t speak to specifics about when we’ll add more cities now, the best way to get involved is to support Red Bull Sound Select artists when they come through additional cities while on tour or for special events and festivals.

                      - Kate M. Community Manager

                    • log in

                      i receive the email for the 30 days yesterday and when trying to log in it would not load, then when it finally did i could'nt log in. I requested for a password change 2 or 3 times and never received and email back . Now that I started a new account with a different email it let me through but the show I want is sold out. I would just hope that in the future your website actually does what it is supposed to do.

                      4 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi Andrea,

                        Thanks for your note and super sorry to hear you had trouble purchasing tickets. We did have some issues on the site the day tickets went on sale and there were a few shows that sold out very quickly. That said, everything is back up and running and I hope that you’ll be able to join us for another show in November.

                        Thanks again for reaching out,
                        Kate

                      • sever crashing

                        last year i had the same issure in which when the time to buy hit therror message "ERROR 500. SERVER ERROR.
                        SOMETHING ON OUR SIDE WENT WRONG. WE ARE GETTING RIGHT ON IT" i was not able to buy a ticket last year because of this. I want two tickets to aluna george and was on time but keep getting the error may you please save me two tickets please if the error doesn't get resolved

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi there,

                          Thanks for reaching out and my sincere apologies for the trouble you experienced yesterday. As you saw, we had some issues at launch which we worked to resolve quickly. However, our hope is that this is a seamless process and we take your feedback seriously.

                          Again, I’m very sorry for the issues yesterday,
                          Kate

                        • I am incredibly disappointed. I was sitting on the 30days website at exactly 10amPST and your site was completely broken.

                          and now I won't be able to see Pusha T, one of my favorite artists. I have been waiting for these tickets for weeks and due to your faulty website my patience and persistence was rewarded with a slap in the face. I am deeply saddened by this, Red Bull Sound Select. This is not OK.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi there,

                            Thanks for reaching out and I’m very sorry for the trouble you experienced yesterday. We take your feedback to heart and will work to make the process more seamless going forward.

                            My sincere apologies,
                            Kate

                            Community Manager

                          • sever crashing

                            hello your server keeps crshing may you please save me a ticket or can i buy it some other way pleaee

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • pls make it easier to unsubscribe from your list

                              labeling the unsubscribe thing as "update you subscription" is confusing and it sucks because its deliberate, pls leave me alone

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Price went up in last 24 hours

                                On the FAQ section last night, it said ticket prices would be $3 at the door. Now most of them have jumped up to $15. This was false advertising

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Ro,

                                  Thanks for reaching out and apologies for the confusion. I believe you were looking at our general FAQ which covers both our 30 Days in LA events as well as our monthly shows that we throw in 18 cities each month including Los Angeles.

                                  Our monthly shows are and will continue to be $3 with RSVP. Our 30 Days in LA shows are $15 ticketed shows (not RSVP) before taxes and fees and have been for 3 years. For the handful of RSVP shows during 30 Days in LA, they are typically free with your RSVP.

                                  If you have any further questions, please don’t hesitate to get in touch at support@redbullsoundselect.com.

                                  Again, sorry for any confusion.

                                  Best,
                                  Kate

                                • crash preventing purchase

                                  attempting to buy ticcket to aluna george but the server crashes when i attempt to look at the vent info may i please buy one.

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Free shows for all college students

                                    We have an app called homi that connects collage students with alumni we would love to connect with Red Bull sound select to throw frees shows for collage students we would love to do what ever it takes to make it happen!

                                    3 votes
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                                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • i never got a confirmation #

                                      i never got a confirmation # to buy tickets for 30 days help!! I am trying to get 2 tickets to car seat headrest

                                      2 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • WTF!!!

                                        THIS SITE SUCKS! NEXT TIME, HIRE A PROFESSIONAL TO DESIGN YOUR SITE. FINALLY GOT REGISTERED AFTER AN HOUR OF NAVIGATING THIS EXCUSE FOR A PORTAL, ONLY TO HAVE A BLANK SPOT WHERE THE PASSWORD IS SUPPOSED TO BE.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • No Bay Area?

                                          What about the Bay? Wine & Bowties as a curator

                                          2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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